Content Notch provides customised professional services including CV writing, content creation, and documentation support. Due to the personalised nature of these services, refunds are governed by the conditions below.
A project is considered officially started once payment is received and the client submits the required intake form or information. After work has commenced, refunds are generally not applicable except under the conditions mentioned below.
If a client cancels before submitting the intake form, a refund may be processed after deducting applicable transaction charges. If a client chooses to discontinue a service after submitting the intake form but before completion of the first draft, Content Notch may, at its discretion, offer a partial refund of up to 50% of the service fee, considering the work already initiated.
For paid consultations, clients may request cancellation prior to the scheduled session. 25% of the consultation fee will be retained to cover preparation and administrative effort, and the remaining balance may be refunded.
Each service includes up to two structured revisions intended to refine existing content. Requests involving additional scope or new content may be billed separately.
If a refund is issued, the client agrees not to use, distribute, or reproduce any draft or final content created by Content Notch. All intellectual property rights remain with Content Notch unless full payment has been completed.
Refunds will not be provided for delays caused by incomplete client information, lack of response, or dissatisfaction based on personal preference after agreed revisions are completed.
Content Notch reserves the right to update this policy to reflect business practices and service improvements.